TenPointSix raises the bar for field service software. Our hosted solution includes a back office built on a CRM system combined with the ease of use of Apple iPad and iPhone devices. Here are just a few features:
TenPointSix gives you access to the information you need for field service, dispatch and work order management. TenPointSix helps you manage customer assets with a 360° view of all necessary data. It allows you to track customer assets by locale and assists in managing service and test procedures for all assets. TenPointSix provides history on RMA’s, preventive maintenance (PM) and service orders.
Auditing & Regulatory Compliance:
TenPointSix provides complete audit trails and data validation to assist with regulatory compliance. TenPointSix integrates company competencies, technician skills, and maintains change history and validation data in work procedures. TenPointSix helps with regulatory compliances such as ISO, FDA, GxP, HAACP, and FAA.
TenPointSix comes populated with hundreds of manufacturers, models, and validated calibration procedures for the most common customer assets. We’ve had quality engineers create, review and validate baseline content so you don’t have to. With TenPointSix you can get started immediately and never look back.
•Ability to clone and customize a baseline procedure to add customer specific steps
•Quick and easy association of a model-based procedure with a customer asset
Customer Relationship Management (CRM):
TenPointSix was designed with your whole business in mind. It not only helps run the service function of your business, it also helps you coordinate your sales, marketing, and other core functions. Our product is built on the Microsoft Dynamics CRM/XRM platform and accesses the same account and contact data that sales and marketing uses, so you don’t have to worry about issues with syncing or interfacing.
In addition, TenPointSix can use data collected in the field to proactively drive your sales and marketing efforts. Our product can anticipate your customer needs by analyzing buying and service patterns, target your marketing efforts more effectively, improve customer service through centralized information and history and help coordinate all areas of your business.
TenPointSix can change the way you think about field service and mobility. Our product, as an iPad or iPhone application greatly increases mobility, availability and usability. It is a more affordable and complete solution for field service. Field personnel can use its many features and advantages to increase efficiency and accuracy. TenPointSix stands alone from competition by giving complete step-by-step guidance through complex diagnostic procedures, including visual indicators of tolerance ranges, ideal values, and safe minimums and maximums, and provides quick access to a knowledge base of vital information, displays team members, and location maps at the touch of a button.
TenPointSix is an entirely hosted solution, which means no special hardware or software and no large upfront payment is required. We can assure you that your data is safe with us. All of your data is housed in a SAS-70 certified facility with our datacenter on two separate power grids and monitored 24/7 - 365 days a year. All of your critical data has backup snapshots taken every 8 hours and offsite replicas are maintained and updated daily. All server equipment is state-of- the-art featuring Intel Quad Core processors and database servers which are load-balanced and clustered. We also guarantee 99.9% uptime outside of regularly schedule maintenance windows. TenPointSix allows you take a back seat while we protect your data.
Note: TenPointSix requires a subscription for full access. Upon initial download, you may use a fully functional version to explore features, however, the database is reset daily.